Return Policy

 

THANK YOU for shopping with Hope’s!
QUESTIONS OR CONCERNS?
Call: (912)638-8191, Monday-Friday 10AM-6PM EST.
Email: support@shophopes.com

RETURN POLICY
Merchandise may be returned within 14 days from the date the order is received. All returns postmarked within 7 days will be issued a refund to the original form of payment. All returned postmarked within 8-14 days will be issued an online credit to your account.

  • All items purchased during Sales, Clearance, Flash Sales, and any discounts 20% and over are all FINAL SALE and CANNOT be returned for a refund, store credit or exchange!
  • You MAY NOT return: Final Sale items, Cosmetics, Jewelry, Belts, Lingerie, Sunglasses, Bathing Suits, Silicon Bras, Leotards and Gift Certificates. 
  • Shoes must be returned in their original shoe box without damage to the box and mailed back inside a box or bag. IE. NO shipping labels on the outside of the shoe box will be accepted
  • All merchandise must be returned unworn, unwashed, unaltered, with the original tags attached and NO makeup or deodorant stains.

If the return is postmarked after 14 days or a Final Sale item was returned, you WILL NOT be given a refund, store credit or exchange and the items will be sent back to you for a charge.

EXCHANGES
We do not technically do exchanges because we cannot guarantee that an item/size will be available by the time we receive your return. We recommend placing a new order for any item you want and sending back the item/s for a refund.

DEFECTIVE
If you believe you have received defective merchandise, you must contact our warehouse within two days. *We are not reliable for merchandise damaged after you have worn it.

RETURNING
1. Refer to the complete Return Policy above to ensure that your return meets the criteria.
2. Complete the return form that is included in your order and include it inside the package with the item/s you are returning.
3.  Send your package back to us using any shipping carrier you prefer. You are responsible for paying the shipping costs for returns, which is non-refundable.
4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification.
 
RETURN ADDRESS
Hope’s
105 Spaulding Ct.
Brunswick, GA 31525

We Accept: