THANK YOU for shopping with shophopes.com. For any questions or concerns please feel free to
contact us at 912-638-8191 or email us at firstname.lastname@example.org!
You have 30 days to return an item back to us for a refund. If the item is received within 14 days of the receiving date, a full refund will be issued to the original form of payment. Any returns made 14-30 days after the receiving date will be issued an online credit. This credit will be emailed to the email address listed on your product return slip.
Please check your order immediately upon delivery. If you believe you have received DEFECTIVE merchandise, you must contact our warehouse within two days upon receipt.
If you receive an item that is the wrong size and would like to exchange it, please go ahead and order the correct size and send the incorrect size back for a full refund. We do not technically do exchanges because we cannot guarantee that an item/size will be available by the time we receive your return.
You MAY NOT return: Final Sale items, Cosmetics, Jewelry, Belts, Lingerie, Sunglasses, Bathing Suits, Silicon Bras, Leotards, and Gift Certificates. All items purchased on Sales, Clearance, Flash Sales, and any discounts 20% and over are all FINAL SALE. All merchandise must be returned unworn, unwashed, unaltered, and with the original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you return items you have tried on and they have makeup or deodorant stains on them, you WILL NOT be given a refund, and the items will be sent back to you for a charge. If the return is received after 30 days, you WILL NOT be given a refund and the items will be sent back to you for a charge.
Send your package back to us using any shipping carrier you prefer. You will be responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable. In order to return, please refer to our Return Policy above to make sure your return meets the criteria. Once your package is received, please allow up to 5 business days for processing. Once your return has been processed, you will receive an email notification. Please mail all returns to:
105 Spaulding Court
Brunswick, GA 31525