Hope's

THANK YOU for shopping with Hope’s!

QUESTIONS OR CONCERNS?

 Call: (912)638-8191, Monday-Friday 10AM-6PM EST.

Email: support@shophopes.com


HOLIDAY RETURN POLICY -
All orders placed between 11/5/14- 12/23/14

  • The return must be postmarked by January 12th for a full refund to the original form of payment.
  • If postmarked between January 13th - January 26th, the return will be issued an online credit via email to the email address listed on the return form.
  • All items purchased during Sales, Clearance, Flash Sales, and any discounts 20% and over are all FINAL SALE and CANNOT be returned for a refund, store credit or exchange!
  • You MAY NOT return: Final Sale items, Cosmetics, Jewelry, Belts, Lingerie, Sunglasses, Bathing Suits, Silicon Bras, Leotards and Gift Certificates. Shoes must be returned in their original shoe box without damage to the box and mailed back inside a box or bag. IE. NO shipping labels on the outside of the shoe box will be accepted
  • All merchandise must be returned unworn, unwashed, unaltered, with the original tags attached and NO makeup or deodorant stains.

 If the return is postmarked after January 26, 2015 or a Final Sale item was returned, you WILL NOT be given a refund, store credit or exchange and the items will be sent back to you for a charge.

 

EXCHANGES

We do not technically do exchanges because we cannot guarantee that an item/size will be available by the time we receive your return. We recommend placing a new order for any item you want and sending back the item/s for a refund.


DEFECTIVE

If you believe you have received defective merchandise, you must contact our warehouse within two days.


RETURNING

1. Refer to the complete Return Policy above to ensure that your return meets the criteria.

2. Complete the return form that is included in your order and include it inside the package with the item/s you are returning.

3.  Send your package back to us using any shipping carrier you prefer. You are responsible for paying the shipping costs for returns, which is non-refundable.

4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification.

 

RETURN ADDRESS

Hope’s

105 Spaulding Ct.

 Brunswick, GA 31525